Pro-Tec Design offers several types of support:
Pro-Tec Design uses the latest technology to get your business back on its feet. Offering a fleet of vehicles, help desk and remote access to better assist you.
About 24/7 Emergency Support
- Technicians are available for remote or onsite service and support.
- Tier 1 technicians are supported by Tier 2 technicians when needed.
- Get remote support before rolling a truck.
- Customers without a contract are billed after-hours rates for service calls outside of normal business hours.
About PTD’s Customer Portal
- Log in to your account to create a ticket.
- Check your ticket status
- Review technician notes
- View ticket history
About PTD’s Help Desk
Monday to Friday 7:30 am – 4:00 pm
LIVE remote support assistance from PTD’s senior technical staff.
- Troubleshoot system software
- Remote connect to computers for advanced troubleshooting
- Set up holiday schedules, access levels and new users
- Answers to minor programming issues
- Schedule service calls