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1. PTD Help Desk

(763) 553-1297
Monday to Friday
7:30 am – 4:00 pm

About PTD’s Help Desk

LIVE remote support assistance from PTD’s senior technical staff.

  • Troubleshoot system software
  • Remote connect to computers for advanced troubleshooting
  • Set up holiday schedules, access levels and new users
  • Answers to minor programming issues
  • Schedule service calls


  • Service Agreement Customers: No additional charge
  • Partner Plan Customers: Deduct from plan in 15-minute increments
  • Non-contract Customers: $32.25 per 15-minute increment

2. 24/7 Emergency Support

(763) 553-1297

About 24/7 Emergency Support

Technicians are available for remote or onsite service and support. Tier 1 technicians are supported by Tier 2 technicians when needed. Get remote support before rolling a truck.

Customers without a contract are billed after-hours rates for service calls outside of normal business hours.

3. PTD Customer Portal

About PTD’s Customer Portal

Log in to your account to create a ticket.

  • Check your ticket status
  • Review technician notes
  • View ticket history