Get your Security Health Check!

PTD 24/7 SUPPORT

THERE WHEN YOU NEED US.

VIDEO MONITORING SYSTEM

ACCESS CONTROL

Intrusion Detection

INTERCOM SYSTEM

Get Connected

PTD 24/7 SUPPORT

THERE WHEN YOU NEED US.

VIDEO MONITORING SYSTEM

ACCESS CONTROL

Intrusion Detection

INTERCOM SYSTEM

Pro-Tec Design offers several types of support:

Pro-Tec Design uses the latest technology to get your business back on its feet.  Offering a fleet of vehicles, help desk and remote access to better assist you.

Login To Customer Portal

> Log in to your account to create a ticket.
> Check your ticket status
> Review technician notes
> View ticket history

Remote Support

ptd.ScreenConnect.comSupport

On-Site Support

Help Desk Support: (763) 553-1297

Monday to Friday 7:30 am – 4:00 pm
LIVE remote support assistance from PTD’s senior technical staff.

> Troubleshoot system software
> Remote connect to computers for advanced troubleshooting
> Set up holiday schedules, access levels and new users
> Answers to minor programming issues
> Schedule service calls

24/7 Emergency Support: (763) 553-1297

> Technicians are available for remote or onsite service and support.
> Tier 1 technicians are supported by Tier 2 technicians when needed.
> Get remote support before rolling a truck.
> Customers without a contract are billed after-hours rates for service calls outside of normal business hours.

Login To Customer Portal

> Log in to your account to create a ticket.
> Check your ticket status
> Review technician notes
> View ticket history

Remote Support

ptd.ScreenConnect.comSupport

On-Site Support

Help Desk Support: (763) 553-1297

Monday to Friday 7:30 am – 4:00 pm
LIVE remote support assistance from PTD’s senior technical staff.

> Troubleshoot system software
> Remote connect to computers for advanced troubleshooting
> Set up holiday schedules, access levels and new users
> Answers to minor programming issues
> Schedule service calls

24/7 Emergency Support: (763) 553-1297

> Technicians are available for remote or onsite service and support.
> Tier 1 technicians are supported by Tier 2 technicians when needed.
> Get remote support before rolling a truck.
> Customers without a contract are billed after-hours rates for service calls outside of normal business hours.

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