PTD 24/7 SUPPORT There When You Need Us.


Pro-Tec Design offers several types of support:

Pro-Tec Design uses the latest technology to get your business back on its feet.  Offering a fleet of vehicles, help desk and remote access to better assist you.



Help Desk Support

24/7 Emergency Support

About 24/7 Emergency Support

  • Technicians are available for remote or onsite service and support.
  • Tier 1 technicians are supported by Tier 2 technicians when needed.
  • Get remote support before rolling a truck.
  • Customers without a contract are billed after-hours rates for service calls outside of normal business hours.

About PTD’s Customer Portal

  • Log in to your account to create a ticket.
  • Check your ticket status
  • Review technician notes
  • View ticket history

About PTD’s Help Desk

Monday to Friday 7:30 am – 4:00 pm

LIVE remote support assistance from PTD’s senior technical staff.

  • Troubleshoot system software
  • Remote connect to computers for advanced troubleshooting
  • Set up holiday schedules, access levels and new users
  • Answers to minor programming issues
  • Schedule service calls

PTD Customer Portal

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